Refund Policy

CANCELLATION POLICY 

Cancellation or Changing of an Appointment Time 

At Merse Wellness Spa we strive to exceed your expectations. On occasions, you may need to change your appointment time or day and we will always respect this. To avoid any inconvenience, we kindly ask that you give a minimum of 2 hours notice for all services besides Massage so that another client has the opportunity to make an appointment. If you cancel within 2 hours, You will be charged $20. 

Massage Therapy 

When booking a Massage Therapy service, you will be required to pay a deposit of 100% of the service price. This deposit is refundable to account balance if you need to cancel or change your appointment time within 24 hours of your appointment.  

If you cancel or reschedule your appointment within 24 hours – You will be charged 100% of the service price. If you have an active package with us, we will redeem a package benefit in lieu of payment.  

Payments 

At Merse Wellness Spa, we do not require pre-payment for all of our services however we do require an active payment method to be saved to your client profile to reserve your appointment. When booking online for the first time, you will be asked for card details. Your card will not be charged until the time of your appointment.  

You may pre-pay for your services by purchasing a pre-paid package. Packages are non-refundable. Please ensure you check the expiry date of the package you have selected. These range from 14 days to 3 years. Once a package has expired, you will not be able to redeem the benefits.  

Running Late 

Everyone runs late from time to time. On any such occasion, we will do everything possible to ensure you can experience your full experience. If the next session is at capacity then you will need to finish at your allocated finish time. No refund or discount will apply. 

No Show 

Should the unfortunate occasion occur that you do not arrive for your appointment and have not given the requested notice time of 24 hours for massage and 2 hours for all other services, one of the following may be implemented: 

1. 100% of the service price will be forfeited for Massage. 
2. $20 for all other services.